NDNC/National Customer Preference Registration Procedure

At last there is good news from TRAI, from September 27 there will be no unwanted calls and SMS to your mobile/landline. So you are not going to get any unsolicited commercial communication(UCC) of promotional nature unless you have specifically opted for receiving it. Your request for registration on the National Customer Preference Register(NCPR) will be given effect to in 7 days counted from the date of request.

You can opt to be either in:

• Fully Blocked Category: In which you don't get any commercial communication either by voice or SMS; (or)
• Partially Blocked Category: In which you will get communication only in the form SMS in respect of any/some/all of the following seven subjects,

1. Banking/Insurance/Financial products/Credit cards,
2. Real Estate,
3. Education,
4. Health,
5. Consumer goods and automobiles,
6. Communication/Broadcasting/Entertainment/IT,
7. Tourism and Leisure.

How to register/de-register in NCPR?

• By dialing 1909(toll free); or
• Sending SMS to 1909(toll free)

Registration by SMS:

Category	SMS to send
Full Blocked	START 0
Partially Blocked:
Banking/Insurance/Financial products/Credit cards	START 1
Real Estate	START 2
Education	START 3
Health	START 4
Consumer goods and automobiles	START 5
Communication/Broadcasting/Entertainment/IT	START 6
Tourism and Leisure	START 7

• For Full Blocked category send START 0.
• For Partially Blocked category send START X; where X should be as given in table.
• To opt for multiple preferences from categories send SMS START
• For example, for receiving commercial SMSs from Education and Health, send SMS START 3, 4.
• Preference ‘0’ will always suppress other preferences. If ‘0’ is sent with along any other customer preferences, it will be treated as a fully blocked preference.
• For example, START 0,2,3 will be considered a fully blocked option
• You have to confirm the options exercised after getting acknowledgment from the provider.
• If you are already registered in the National Do Not Call Registry (NDNC) you do not have to re-register; your registration will continue under the ‘Fully Blocked’ category

Change of Preference by SMS:

You can change your preference after three months from the date of registration or from the date of last preference change request.

• To stop already opted subject send STOP X
• To add new option send START X
• To opt fully blocked category send START 0

De-Registration by SMS:

To de-register from NCPR, send STOP to 1909, confirm it after getting acknowledgment.

Complaining by SMS:

If you receive any UCC seven days after registration of your telephone number in the NCPR, you may register a complaint. Complaint should be registered from the same phone on which the UCC has been received within three days.

Send COMP TEL NO XXXXXXXXXX, DATE/MONTH/YEAR, Time HH:MM to 1909.

Where XXXXXXXXXX is the telephone number or header of the SMS from which UCC has originated. You will be informed of action taken within seven days.

For more details see the NCCPTRAI portal.