With the objective of instilling customer focus in staff and organization culture , BSNL management has decided to celebrate this financial year as ‘Customer Delight Year’. With this effort management is trying to inspire all staff to change the philosophy and keep customer satisfaction as the guiding force for all their work. This has become imperative in the current Indian telecom market which is hyper competitive. BSNL Staff unions and Associations had earlier celebrated the May,2011 month as Customer delight month and now the same idea has been stretched for whole year seeing the positive response.
This is a good move by BSNL as it would bring about some change in the mindset of employees and instill professionalism in the organization culture. After having glorious time in past BSNL is now making losses to the tune of Rs. 2800 crore. Minister of Communication & IT Mr Kapil Sibbal seems to be quite serious on turning the company around by the end of this financial year and resultant lot of happenings can be witnessed at BSNL.
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