From metro cities to remote villages, mobile phones are being used by masses. Mobile phones have clearly had a revolutionary impact on many lives. The country’s largest lender State Bank of India has now come up with first of its kind innovative service for its mobile based customer to file complaints via SMS called ‘SMS Unhappy’ on all India basis.
In order to file a complaint, the customer has to send an SMS bearing the text ‘UNHAPPY’ to the number 8008202020.
A customer care executive will then soon call the customer and discuss the issue being faced and the actions to be taken thereof.
Once the corrective action has been taken, the customer’s nod will be taken by the bank branch and then the grievance cell will update their data.
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